Frequently Asked Questions
If yours is not here, call 972-440-2159.
General community
What sets 5151 apart?
The shared spaces are built for getting together and for switching off: a sky lounge with views and social events, poolside cabanas, and two recreational courtyards.
Where are you located?
On the Dallas North Tollway between Keller Springs and Belt Line Road, in North Dallas near Prestonwood and north of the Galleria, with easy access to Addison, Plano and the North Dallas business and office corridors.
What are your maintenance hours?
Onsite maintenance works 9 am to 5 pm. Emergency maintenance is available 24 hours a day.
How can I schedule a tour?
Book a tour online or call 972-440-2159.
Is the community smoke-free?
Yes. 5151 is smoke-free.
Do you offer furnished apartments?
No. Apartments are leased unfurnished.
How does valet trash work?
Pickup runs Sunday to Thursday. Bag your trash and set it in the container outside your door between 6 and 8 pm on pickup days.
Are there package lockers?
Yes. Packages go to Luxor lockers.
What lease terms do you offer?
Leases run from 6 to 13 months.
Is renter’s insurance required?
Every resident is enrolled in the property's master liability coverage program. We also encourage you to insure your belongings with a provider of your choice.
What school district is the community in?
Dallas County ISD. Elementary: George Herbert Walker Bush Elementary School. Middle school: Ewell D. Walker Middle School. High school: W. T. White High School.
Leasing and application
What are the income requirements?
Residents must make three times the monthly rent.
Do you run a credit and criminal background check?
Yes, both a credit and a criminal background check. The leasing staff can give you a copy of the General Rental Requirements.
What do I need to apply?
A completed rental application, the signed General Rental Requirements, a government-issued photo ID and proof of income.
How long does the approval process take?
About 72 hours when every document is in with the application.
Are guarantors accepted?
In some circumstances. Ask the leasing office about yours.
Rent and payments
How do I pay rent?
In the LOFT Living app, through the resident portal, or at the leasing office.
What payment methods are accepted?
ACH, personal check, money order, cashier's check and electronic money order.
When is rent due?
On the 1st. Rent is late on the 4th, and late fees apply from then under your lease.
Are utilities included in rent?
Residents are responsible for electricity, water, sewer, trash, pest control and property liability coverage.
Is there a fee for online payments?
Recurring online payments are free. A one-time online payment costs $1.95, and an electronic money order $2.95.
Can I set up automatic rent payments?
Yes, in the LOFT Living resident portal.
Can I manage payments and maintenance requests online?
Yes, both, in the LOFT Living resident portal.
Apartment features
Do apartments have washers and dryers?
Yes.
Are upgraded apartments available?
No.
What internet and cable services are available?
AT&T.
Are the apartments smart homes?
Only the thermostat is smart.
Pets
Is the community pet-friendly?
Yes.
Are there breed or weight restrictions?
Yes. No aggressive breeds, and no pets over 50 lb. Service animals are exempt.
How many pets are allowed per apartment?
Two.
Is there a pet deposit or pet rent?
Per pet: a $350 refundable deposit, a $350 non-refundable fee and $25 a month in pet rent.
Are there dog parks or pet stations on-site?
There are pet stations on site.
Parking and storage
Do I need to register my car?
Yes. Register your vehicle in the resident portal and with apt permits.
Is the community gated?
Yes.
Is covered parking or a garage available?
Yes, mid-rise garage parking.
Are there guest parking spaces?
Yes, outside the gates and on the street.
Is EV charging available?
Yes. Charging plugs are provided.
Are bicycles allowed or is bike storage available?
Yes. There is a bike rack in the garage basement.
Is the community near public transportation?
Yes. A subway train is within walking distance.
Move-in and move-out
What do I need before moving in?
Once you are approved: set up electricity and give us the account number, sign the lease documents, and pay the prorated rent and move-in charges.
What is the move-out notice requirement?
60 days' written notice.
Are there move-out cleaning fees?
Ask the leasing office for the standard list of charges.
Amenities
Is there a fitness center?
Yes.
Is there a swimming pool?
Yes.
Are there coworking spaces or business centers?
Yes.
Do you have outdoor grilling or lounge areas?
Yes.
Is there a clubhouse or resident lounge?
Yes.
Are there playgrounds or family-friendly amenities?
There are family-friendly amenities.
Is Wi-Fi available in common areas?
Yes.
Policies and rules
What is your guest policy?
A guest who stays more than 2 days in a week, or 4 days in a month, must be added to the lease. You can bring two guests to the amenities and shared spaces.
Are subleases allowed?
No.
What is your noise policy?
Quiet hours start at 10 pm.
Are grills allowed on patios or balconies?
Electric grills only. Charcoal and propane grills must stay 10 feet from the building, under local fire rules.
What happens if I need to break my lease early?
You give 60 days’ notice of intent to move out and pay the early termination fee set in your lease.
Floor plan features
Do any layouts have a study or desk?
Yes. A7, A8 and A10 have a built-in desk nook. A11S, A12S, A13S, A14S, B7S and B8S have a separate office space.
Which layouts suit roommates?
B1, B2, B3, B4, B5, B6, B7S and B8S. The bedrooms sit on opposite sides of the apartment, each with its own bathroom.
See it in person.
Visit the leasing office at 5151 Bent Tree Forest Drive, or call and we will find a time that works.
972-440-2159
Monday to Friday 9 am to 6 pm, Saturday 10 am to 5:30 pm